Esprit Rock

According to Hubackova

According to Hubackova (2015) E-Learning expanded to the masses after the advancement, improvement of technology and the price tag became affordable to attain a computer. The late eighties and nineties started to witness the growth of the Computer Based Training (CBT). In the late nineties is when the browsers started to create awareness amongst the people and that enabled users to view and visually rich graphics and text. The Internet quickly spread and the prices for internet connections at home become economical the middle-class households. On the advancement and the fact the internet had reached the masses Web Based Training (WBT) commenced as compared to CBT there was no requirement for CD ROMS and an array of disc required for each chapter. With WBT picking up momentum it started to reach institutions and slowly to organizations thus becoming to be known as E-Learning in this day and age.
Ensuring that continuous, consistent customer service being provided is essential in order to guarantee that a customer remains loyal to the brand, in most cases consistency is compromised due to inadequate training provided to the existing and new workforce. The turnover in the hospitality industry is generally high due to a number of factors and therefore the training and development of all its workforce are important and it is equally important that they are trained to provide the consistency that is expected. Online training and education have evolved into Learning Management Systems (LMS) which is used by organizations to automate course admissions, deliver content and facilitate collaboration. The Learning Content Management System (LCMS) is a tool used to create, store and manage content. It also mentions that technology-based training delivery for 29% of all cooperate training and expects to increase in the near future (Wellen, 2012) The entire purpose of E-Learning is to ensure that consistency is met, the key difference between Face to Face and Electronic Learning the fact that consistency in the delivery.
The fact that DeRouin, Fritzche and Salas (2005) mention that “E-Learning is a powerful tool for delivering many and varied instructional technologies and methods” E-Learning is tool that if used right from the stages of development, delivery and evaluation reemphasizing the organizations desired outcome and the process in which it should be achieved will prove to be viable, effective and potential return on investment. The design factors to be taken into consideration is the motivation of the learner, is it only for the benefit of the company or self-development